Technical documentation

Etteplan is a leading provider of technical documentation services and solutions; we excel in advanced documentation methods which bring tangible benefits to our customers. Technical documentation created by Etteplan’s methods ensures maximum reusability of the material across multiple applications bringing considerable cost saving as well as reduced time to market.

Due to Etteplan’s in-depth understanding of different engineering disciplines, our experts know how to translate product specifications into top class technical documentation. High quality technical documentation is especially important for service businesses and can even provide a competitive differentiation.

Etteplan has in-depth understanding of the requirements for technical documentation in markets such as industrial machinery, health care and medical technology, consumer products, defense and aerospace, offshore and energy, telecommunications, power tools, electronics and household appliances to name just a few.

 

Value to customer 

By trusting their technical documentation to Etteplan, our customers achieve several tangible results including:

  • Considerable cost savings due to consistent use of texts and illustrations across multiple formats, word count reduction, streamlined documentation practices and improved quality
  • Improved user experience due to compelling and user-friendly technical content
  • Improved product safety due to clear, concise and unambiguous content in technical materials
  • Increased flexibility in documentation capacity to accommodate peaks in work load
  • Shorter lead times in production of technical documentation
  • Faster time to market due to leaner production processes
  • Possibility to outsource the production and maintenance of technical documentation to Etteplan; achieving further cost savings

For more information about our technical documentation services, please also visit our dedicated website www.technicaldocumentation.services.

 

Deliverables 

Etteplan’s technical documentation services can cover the production and maintenance of all documentation over the entire product life-cycle. These services are often provided as a Managed Service, where we take the responsibility of an entire process or any part of it. Etteplan’s deliverables include:

  • Manuals for safety, installation, user / operation and maintenance / service
  • Quick guides
  • Patent / Intellectual Property documentation / drawings
  • Work instructions
  • Assembly overviews / instructions
  • Training / e-learning material
  • Parts catalogues
  • Product specifications
  • Product guides
  • Quick Reference Guides
  • Glossaries
  • Online Help
  • Release Notes

 

Managed Services

For customers looking for operational flexibility, Etteplan offers a variety of Managed Services where we can take care of the entire documentation process, or ensure cost-effective technical documentation through our productized way of working:

  • Etteplan INFO, a total solution for technical documentation
  • Etteplan STE, technical writing based on the Simplified Technical English method
  • Etteplan VISUAL, high-quality technical illustrations based on Simplified Technical Illustrations method
  • Etteplan DOC, writing and managing content in XML for optimized structure and reusability of material
  • Etteplan PARTS, for efficient creation and distribution of spare parts manuals in  after sales/service business
  • Etteplan AIM, for optimized asset information management


Expertise

Technical authoring

Technical illustrations

  • 2D, 2.5D and 3D illustrations
  • Exploded views
  • Quick guides, assembly instructions and instruction cards
  • Patent drawing services
  • Etteplan VISUAL - The smart way to high-quality technical illustrations

Animations and simulations:

  • Interactive product presentations
  • 3D rendering and visualizations
  • Augmented reality  

Spare parts documentation:

Technical translations:

  • Multilingual documentation
  • Translation services
  • Localization services
  • Terminology management
  • Patent translations

Publishing and printing

  • Electronic documentation 
  • Printed documentation
  • On-demand ordering 
  • Logistics and shipping

Software solutions and tools

  • HyperSTE – quality assurance software for high-quality technical writing to comply with the rules of Simplified Technical English and corporate terminology
  • HyperSIS – service information system to provide interactive access to all service information including: user/service information, training materials, animations and parts lists
  • HyperDoc (CMS/XML) – software to manage and publish content across different documents and media
  • HyperParts – software for managing and distributing high-quality spare part information

Training and marketing materials:

  • Interactive product presentations
  • E-learning
  • Multimedia production
  • 3D visualizations
  • Sales support materials
  • Trade show materials
  • Desktop publishing service
  • Automated product catalogue publishing

 

Customers

Companies like Electrolux, John Deere, Sandvik, Vacon, and Cargotec have trusted their technical documentation to Etteplan.

Download customer case: Vacon

Download business news: Steris Finn-Aqua

 

Contact

For more information on Etteplan’s technical documentation services, please contact:

Petri Ikonen, tel. +358 103 07 35 09 or e-mail: petri.ikonen(at)etteplan.com
Jukka Toimela, tel. +358 103 07 23 31 or e-mail: jukka.toimela(at)etteplan.com
Berry Braster, tel. +31 6 2705 4431 or e-mail: berry.braster(at)etteplan.com
Eric Tengstrand, tel. + 46 70 757 7440 or e-mail: eric.tengstrand@etteplan.com
Winni Liu, tel. +86 512 5768 9999 or e-mail: winni.liu(at)etteplan.com