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Etteplan installation information

Installation Information

Installers wish to install products quickly, confidently, correctly and safely. At Etteplan, we have the expertise to instruct installers clearly and unambiguously. This increases efficiency, product reliability and safety, while minimizing expensive calls to help desks. Furthermore, our high quality technical information facilitates clear translations and reinforces your brand image.

Key Benefits
Faster installations
Improved safety
Unambiguous and easy-to-understand content
Create, manage, and publish content cost-effective
Etteplan DOC
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Etteplan has extensive experience of producing installation information. Together with your subject matter experts, we can collect information from multiple sources, analyze it, and determine exactly what information installers need. We avoid producing bloated documentation by balancing and optimizing the conceptual, procedural and reference material. Where there are many possible ways and orders of doing things, we suggest only the single most optimal method.

Product designers are often too close to their products to be able to see them through the eyes of an installer, and therefore cannot create suitable information themselves. Furthermore, they may forget that many installers only understand English as a second language. At Etteplan we are a fresh pair of eyes, encountering your product for the first time. We ask the questions to understand your product, then we can explain to installers exactly what they need to know.

We are adept at recognizing risks and including appropriate warnings and cautions to ensure that installers and end users stay safe.

At Etteplan we have our own technical illustration professionals who can easily illustrate and support individual tasks or create completely pictorial instructions. We produce materials for all sorts of media types, including paper, tablets, smartphones and virtual reality headsets. Tablets and smartphones are a great way for installers to have information readily available at their fingertips, without the burden of carrying paper manuals around. Virtual reality headsets allow installers to see exactly what they are supposed to do, almost as though they are on site.

Our technical communication professionals have a vast range of skills and experience. We can work with all well-known publishing packages and structured documentation tools. You can choose whether we work with your existing tools and templates or whether we start from scratch.

Our customers: Installation Information

We offer the following services to support installation information:

  • Technical illustration and animation. Our illustrators can work with 3D models, photographs and a vast range of illustration tools.
  • Risk assessments. We can risk-assess documentation to identify and minimize risks.
  • Translation and localization. By using in-house translators, it is easy for translators to check details with the writers, ensuring the highest quality translation.
  • Expertise with DITA and structured documentation.
  • Simplified Technical English.

 

Leo Adank

Leo Adank

Manager, Service Solutions Technical Documentation Solutions
+31 6 5372 6555
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