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Etteplan service and maintenance information

Maintenance and Service Information

Maintenance and service personnel need to be able to service products quickly, confidently, correctly and safely. At Etteplan, we have the expertise to instruct service personnel clearly and unambiguously. This increases efficiency, safety, and customer satisfaction. Furthermore, our high quality information facilitates clear translations and reinforces your brand image.

Key Benefits
Unambiguous content
Faster maintenance
Improved safety

Etteplan has extensive experience of producing maintenance and service information. Together with your subject matter experts, we can collect information from multiple sources, analyze it, and determine exactly what information service personnel need. We avoid producing bloated documentation by balancing and optimizing the conceptual, procedural and reference material. Where there are many possible ways and orders of doing things, we suggest only the single most optimal method.

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Maintenance and service is typically performed while working under the pressures of time and money. While a product is out of use for service, it can lead to cost and inconvenience. It is in everyone’s interested that maintenance and service work is done properly and efficiently. The safety of the service personnel and anyone who is in close proximity to the work site is paramount while maintenance work is in progress. We are adept at recognizing risks and including appropriate warnings and cautions to ensure that service personnel stay safe.

 

 

 

 

 

Product designers are often too close to their products to be able to see them through the eyes of service personnel, and therefore cannot create suitable information themselves. Furthermore, they may forget that many technicians only understand English as a second language. Service personnel may have very different backgrounds, experiences and skills, so it is important to make sure that all of them properly understand. At Etteplan we are a fresh pair of eyes, encountering your product for the first time. We ask the questions to understand your product, then we can explain to users and operators exactly what they need to know.

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Depending on the type of product, it may be installed into a variety of different situations or be used in quite different ways. Nevertheless, maintenance information must be applicable to every situation and permitted use.

At Etteplan we have our own technical illustration professionals who can easily illustrate and support individual tasks or create completely pictorial instructions. Considering that service personnel may have diverse language skills, illustrations are particularly effective at conveying information in an easily-accessible way to all.

 

We produce materials for all sorts of media types, including paper, tablets, smartphones and virtual reality headsets. Tablets and smartphones are a great way for service personnel to have information readily available at their fingertips, without the burden of carrying heavy paper manuals around. Virtual reality headsets allow service personnel to see exactly what they are supposed to do, almost as though they are really on site.

Our technical communication professionals have a vast range of skills and experience. We can work with all well-known publishing packages and structured documentation tools. You can choose whether we work with your existing tools and templates or whether we start from scratch.

We offer the following services to support maintenance and service information:

  • Technical illustration and animation. Our illustrators can work with 3D models, photographs and a vast range of illustration tools.
  • Risk assessments. We can risk-assess documentation to identify and minimize risks.
  • Translation and localization. By using in-house translators, it is easy for translators to check details with the writers, ensuring the highest quality translation.
  • Expertise with DITA and structured documentation.
  • Simplified Technical English.

 

Leo Adank

Leo Adank

Manager, Service Solutions Technical Documentation Solutions
+31 6 5372 6555
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