Nothing but positive feedback

When the system became established at the company, the results began to show. The greatest savings were achieved through the simplification of documentation and the improved reusability of the content.

“The new methods have resulted in savings of approximately 70 per cent in the translation costs of large documents,” Savola says. 

However, according to Savola, the results of the development work are, in the end, measured based on direct customer feedback.

“After the modernisation we have received nothing but positive feedback. Any negative feedback has almost completely dried up. This means that the understandability of the content has clearly improved and the number of errors has declined,” he says.

He feels that the collaboration with Etteplan has met the expectations that were set during the first meeting. Savola, with 16 years of experience in the field, points out that, for global operators, finding such a clear, mutual professional understanding cannot be taken for granted.

“Listening to the customer is integral to Etteplan’s corporate culture. We also value having a partner that is brave enough to give us their views and present alternatives if they see development needs in our operations,” he concludes.