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Sony Mobile Communications

Sony Mobile is a perfect example of a company with high demands on efficient information management for their products. New phones and accessories are continuously introduced in a market where timing is critical. Products are released globally and adapted to different markets, vendors and operators several times a year.

Going beyond the call of duty with Sony Mobile

 

When Sony Mobile chose to upgrade their content management system, they searched for a partner who could meet their highly set requirements. This proved to be a difficult task, until they found Etteplan. The combined skills of the Etteplan team give Sony an extensive and secure support that’s hard to find elsewhere.

Etteplan has now been working close with Sony Mobile for several years, offering support in system upgrades and development of new processes and CMS functionality for their product information. We help Sony Mobile implement new information types, create solutions for publishing to different needs, and support them in finding new efficient ways to fast and secure information publishing.

Etteplan has a support agreement for Sony Mobile’s Technical Documentation, and is tightly integrated in their internal support organization.

*Etteplan has acquired Sorona Innovation AB. Read more about the acquisition.

"In Etteplan* we have found a partner who can manage an overall support of our content management system process and help us implement the latest technologies."

Anette Sandegard, Strategy and Planning Manager, Customer Self Support, Sony Mobile

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Fortum Hydro is a leading clean-energy company that provides its customers with electricity, heating and cooling as well as smart solutions to improve resource efficiency. Etteplan has been taking care of Fortum Hydro’s documentation management since 2014. The two companies are now looking into the possibilities of automating the documentation process using cognitive technologies.

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Magnus Pårup
Magnus Pårup
Area Manager
Technical Documentation Solutions