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Etteplan ALM service secures your critical applications

Etteplan ALM

Etteplan’s ALM service secures the operations of your application at all times for the system’s entire lifecycle. Our flexible service packages range from 24/7 on-call duty and proactive maintenance services to further development of the application. By entrusting your application management to us you can focus on your core business.

With the help of good communication, a trustful relationship and skilled mobile app developers, Etteplan helped us deliver to our customer on time.
Petter Östlund
VP Products
Payair
Key Benefits
Secures the operations of your application at all times.
The service packages are flexible.
By entrusting your application management to Etteplan you can focus on your core business.
The transition process is smooth without disturbance on your business processes.

We manage your critical applications, you can focus on your core business

The business critical applications need continuous support and maintenance. In case of an application or system failure, the root causes need to be identified and fixed instantly in order to maintain customer satisfaction and revenue.

Etteplan’s ALM service secures the operations of your application at all times during the system’s entire lifecycle. Our service packages are flexible and range from 24/7 on-call duty and proactive maintenance services to further development of the application. By entrusting your application management to us you can focus on your core business.

Etteplan has a proven and efficient process to take over your application management duties. We make sure that the transition process is smooth without disturbance on your business processes.

We provide application management services in four areas:

Etteplan Application management service phases

 

 

Knowledge Transfer

We evaluate your application and design the best possible service model for maintaining your system. We provide consulting for your system’s maintainability and support you in the transition from system development to on-going management. We also help you identify the application management tasks and prepare the necessary technical documents with instructions for efficient maintenance operations.

Help Desk 2 - Etteplan takes care of your application’s performance

HD2 service provides you with technical system maintenance and proactive maintenance services. Our help desk serves 24/7 if needed. In the Help Desk 2 service you can rely on Etteplan taking care of the performance of your application. You can focus on your core business.

The service is always tailored to your needs.

Help Desk 3 - Deep understanding of code

Need small-scale fixes or further development of your application? A problem that requires changes in the code? Help Desk 3 service accounts for the code-based maintenance of your system, and supports numerous technologies.

When entrusting the code development to Etteplan the life span of your system will increase. We are experts at integrating new business critical features and changes to existing code. Reliability, cost-efficiency, and quickness go without saying.

Roll out – Maintenance for your application's maximum performance

Etteplan carries out software and hardware updates of large-scale systems. We implement cost-efficiently updates in customer’s geographically dispersed networks as remote work or as fieldwork when needed. We focus on the technical details of your system, so that you don’t have to.

Tero Kivistö

Tero Kivistö

Director, Application Management, Etteplan MORE Software & Embedded Solutions
+358 50 486 7783
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