Optimize your service and aftermarket business
Etteplan PARTS is a service that helps field service engineers and spare parts sales do their jobs efficiently: spare parts information is accurate and can be found easily in printed and online catalogs. Spare parts can be ordered directly from the catalog, which minimizes erroneous orders and speeds up the order-delivery process.
The value of Etteplan PARTS is based on up to 60% cost savings due to efficiency improvements in the catalog production and distribution processes:
- Shorter downtimes of machinery or equipment
- Improved accuracy in ordering of spare parts
- Shorter lead times due to improved quality of spare parts information
- Higher customer satisfaction due to shorter lead times in customer service
- High machine uptime and productivity due to correct spare parts
Satisfied Etteplan PARTS customers include Siemens Industrial Turbomachinery AB, CLAAS, IHC IQIP, Stiebel Eltron and Agrifac.
Etteplan delivered Siemens Industrial Turbomachinery AB a spare parts catalogue in PDF format as well as the HyperPARTS Viewer software application to drill-down to detailed product information. These enabled the end-customer a quick and easy access to the relevant spare parts information shortening the machine down-time in case of a defect product or component.