Service & Maintenance How to start digitalizing your asset information? Service & Maintenance The asset information lifecycle refers to the daily activity of creating, changing, storing, transferring, and removing content in documents and information systems. To effectively manage this cycle of constant changes in asset information related to your investment projects, operations, and service and maintenance activities, you can make use of an outsourced Service Desk. Let’s have a closer look at what engaging a Service Desk entails. Share this story: 1. Determine who owns your asset information First, you must specify the owner of your asset information and the stakeholders that use, produce, modify, change, and transfer that information. You must also define how the information is managed and maintained on a daily basis so that it stays consistent and up-to-date despite the constant changes. Lastly, you must appoint a person responsible for coordinating and responding to service requests. 2. Configure a workflow for service requests Creating a standardized and consistent flow for service requests helps increase efficiency and customer satisfaction. It involves centralizing information management, which improves quality and creates a better flow of operational activities, decreasing friction as your organization learns to function more efficiently. It also makes information flow more reliably and strengthens change management. 3. Use Service Desk as a tool to manage asset information Service Desk is a useful tool for asset information management in a complex business environment with multiple geographical locations or different organizational cultures. It provides asset information management as a service, offering a visible and practical way for managing different kinds of service requests and supporting cross-functional organizations, roles, and users. The Plant Manager in 2020 Download now Download eBook The Plant Manager in 2020 4. Go digital Service Desk plays a key role in digitalizing asset information management and enables the adoption of self-service technologies and key performance metrics, helping, for example, to identify potential bottlenecks in the system. Digitalization starts with building standardized service requests that are easy to recognize and process. Next comes defining how the information flows through the organization and across organizational borders and where it’s stored and how it’s updated. When selecting a Service Desk for your organization, opt for a user-friendly tool that supports different service portals. 5. Reap the benefits Digitalizing your asset information management brings along many benefits, including increased transparency and improved accuracy and availability of the information. It also creates a clear structure for the information life cycle, providing a comprehensive approach to managing the information flow from creation and initial storage to when it becomes obsolete and is deleted, and supporting the organization’s daily operations, investments, and service and maintenance activities.