1. Determine who owns your asset information
First, you must specify the owner of your asset information and the stakeholders that use, produce, modify, change, and transfer that information. You must also define how the information is managed and maintained on a daily basis so that it stays consistent and up-to-date despite the constant changes. Lastly, you must appoint a person responsible for coordinating and responding to service requests.
2. Configure a workflow for service requests
Creating a standardized and consistent flow for service requests helps increase efficiency and customer satisfaction. It involves centralizing information management, which improves quality and creates a better flow of operational activities, decreasing friction as your organization learns to function more efficiently. It also makes information flow more reliably and strengthens change management.
3. Use Service Desk as a tool to manage asset information
Service Desk is a useful tool for asset information management in a complex business environment with multiple geographical locations or different organizational cultures. It provides asset information management as a service, offering a visible and practical way for managing different kinds of service requests and supporting cross-functional organizations, roles, and users.