Close

High-quality maintenance service for fueling station environments

The fueling station equipment needed for fuel distribution must operate 24/7 year-round, without interruption. Etteplan is Gilbarco Veeder-Root’s co-operation partner in producing remote equipment maintenance services and software development.

The cooperation between GVR Finland’s team of experts, field personnel and Etteplan’s application management is seamlessIn practice, the services provided by Etteplan to Gilbarco Veeder-Root include predictive maintenance, resolution of service requests and troubleshooting. Etteplan also takes care of field service support, remote software updates and pre-installation of equipment, i.e., commissioning.

In day-to-day communication, a ticket system, the phone, email and various automated support tools are used, consistent with the shared processes. This ensures a precise and timely exchange of information in all situations.

“With extensive service periods, we can ensure the uninterrupted operation of GVR Finland’s systems, regardless of the conditions. Our experts know the customer’s systems and their business, and they respond to service requests and know how to resolve any problems that may arise. Together with GVR Finland we have offered our customers an effective service package,” says Etteplan’s Key Account Lead, Toni Kokkonen.

“Gilbarco Veeder-Root and Etteplan have been working in partnership for several years in software maintenance and product development. Together the companies produce an extremely broad and high-quality end-to-end maintenance service for end customers. Our services include, for instance, Gilbarco Veeder-Root’s Finland-wide maintenance network, as well as the remote maintenance service delivered by Etteplan. This combination has guaranteed a quality and comprehensive service experience for our customers for several years now,” says Gilbarco Veeder-Root’s Tuomas Gustafsson, Operations Director Finland & Baltics.

 

Gilbarco Veeder-Root is a global market leader in fuel distribution, payment systems and technology solutions for fueling station environments. The company’s European headquarters are in the UK, and it has regional offices throughout Europe. In Finland, GVR Finland Oy’s customers are Finnish oil companies and fuel dealers. The offering for customers includes fuel station equipment required for fuel distribution, such as distribution meters, fuel height reading meters, payment terminals and cash register systems, as well as the related installation services, field maintenance and software maintenance. Read more: www.gilbarco.com

Related content

Leading the digital transformation in the Glass Tempering industry with Glaston

As an innovative frontrunner, Glaston wants to be the global leader in the development of glass tempering industry with innovative technologies and life-cycle solutions. Glaston’s goal continues to be to build a better future through safer, smarter and more energy efficient glass solutions. One of the cornerstones of Glaston’s strategic vision is to lead digital transformation.

SEO’s digital leap is enabled by SEONappi – a mobile app developed by Etteplan

Established in 1978, SEO (Suomalainen Energiaosuuskunta) is a wholly Finnish oil company that is controlled by its merchants. The SEO network includes more than 220 distribution stations, service stations or unmanned filling stations. SEO merchants independently decide on their station’s services, as well as on their fuel distribution and pricing solutions. This forms the basis for the SEO network’s independent and autonomous nature.

A partner for the long-run – developing a modern ERP system for JIS-Automation

JIS-Automation Oy is an automation and electrical company founded in 2001 with a strong market position in Finland. They supply electrical and automation centers as well as smoke extraction systems for buildings and factories. The company’s strong project expertise ensures that they know the latest technologies and the needs of their customers.

Yard management and scheduling system for Port of Gdańsk

Port of Gdańsk is the biggest port in Poland and one of the biggest ports located on the Baltic Sea. It is also the only port in the Baltic Sea region that has immediate container connections with China. The port handles all types of goods, starting with containers and ending with chemical goods.

Contact us
Toni Kokkonen
Toni Kokkonen
Key Account Lead, Cloud and Applications