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Service Design

For industries in the digital era, digital service design serves as methods for developing services, enhancing customer experiences, and shaping business strategies by adopting holistic perspectives for comprehensive outcomes. This customer-centric approach ensures services fulfill real customer and employee needs, resulting in sustainable growth for the business. Additionally, service design is the backbone of digital innovation, ensuring that development is grounded in data and user insights throughout the iterative process.

Empowering Industries to Thrive in the Digital Landscape

In industrial settings, service design goes beyond mere user experience to address complex business challenges. By leveraging customer insight and co-creation, it fosters a deep understanding of people's needs, resulting in valuable and sustainable services. We believe that customer-centricity is the key to unlocking the true potential of any business. Service design is serving as a strategic asset for developing customer-centric and data-driven services. Its capacity to unite people, technology, and business objectives empowers industries to create impactful solutions, gain a competitive edge, and thrive in the digital landscape. 

By combining analytical and creative minds with data and intuition, we dig deep into customer understanding. In industrial applications, service design's true value lies in its ability to unite people, devices, and technology effectively. By aligning services with user needs, we create service innovations that really matter. 

Service design believes in experiments which ensure tangible results that lead to profitable services loved by customers. Our service design methods, rapid iterations, and diverse expertise result in world-class experiences for your digital services and touchpoints. Our focus on sustainability ensures that your services not only meet customer needs but also remain feasible to develop and operate for years. 

How Our Solutions Drive Growth and Innovation

We help you whenever it comes to digital services and products. We help you in your digital transformation process by facilitating the change, identifying new opportunities for your business to grow, and validating your initial idea for a new digital product and improving it with user and business insights. 

Crafting a Validated Service Concept with Our Expertise

Our Service Design services: 

  • Helping to succeed in digital strategies and transformation: Digital transformation is always about change. Our digital consultants help you achieve your digital targets by defining and communicating the next steps, facilitating the change, and engaging people with design thinking methods to create a long-lasting positive impact. 
  • Identifying business needs and digital opportunities: We help clarify the business benefits and user needs. We discover opportunities for conquering the market and help understand the real impact of your digital service on different business areas. We help you turn initial ideas into profitable businesses and successful products. 
  • Validated service concept based on initial idea: With the usage of data and insight, we aim for solutions that are desirable, viable, and feasible. Based on your initial idea, we help figure out what is valuable to the user. We use this understanding to define the digital service concept and the functionalities needed. 
  • Continuous development through data and insight: By combining analytical and creative minds with data and industry expertise, we dig deep into customer understanding. We not only conduct research but also produce insights and ideas to boost development throughout the lifecycle of your digital service. 

Ask our expert a question

Hanna Remula

Head of Design, Cloud and Applications

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