Husqvarna is known for products such as chainsaws, garden tractors and robotic lawn mowers. It is important for Husqvarna that their products are used and maintained appropriately and safely. For this reason, the technical documentation, namely handbooks and manuals, must be first-class.
Husqvarna entrusts Etteplan’s outsourcing model
Husqvarna outsourced the global production and maintenance of its technical documentation to Etteplan in April 2015. One of the factors in the outsourcing decision was that technical documentation is not a core business for Husqvarna. The technical documentation function was previously handled locally in different countries, which left room for improvement in the efficiency and quality of the process.
The cooperation began in Jönköping, Sweden, but going forward, Etteplan will also assume responsibility for technical documentation in Germany, the United States, China and Japan.
The simplification and harmonization of the process makes us faster, saves costs and improves quality. We are confident that we will quickly see concrete results, says Daniel Hanngren, Director Communality, Technical Office, Husqvarna Group.
Source: Etteplan Annual Report 2015