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Etteplan user and operator information

User and Operator Information

Users and operators need to be able to use products quickly, confidently, correctly and safely. At Etteplan, we have the expertise to instruct users and operators clearly and unambiguously. This increases efficiency, safety, and customer satisfaction. Furthermore, our high quality information facilitates clear translations and reinforces your brand image

Key Benefits
Improved safety in maintenance operations
Information is easy to understand
Increased efficiency

Etteplan has extensive experience of producing user and operator information. Together with your subject matter experts, we can collect information from multiple sources, analyze it, and determine exactly what information users and operators need. We avoid producing bloated documentation by balancing and optimizing the conceptual, procedural and reference material. Where there are many possible ways and orders of doing things, we suggest only the single most optimal method.

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Etteplan DOC
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Product designers are often too close to their products to be able to see them through the eyes of a user or operator, and therefore cannot create suitable information themselves. Furthermore, they may forget that many users and operators only understand English as a second language. Users and operators may have very different backgrounds, experiences and skills, so it is important to make sure that all of them properly understand. At Etteplan we are a fresh pair of eyes, encountering your product for the first time. We ask the questions to understand your product, then we can explain to users and operators exactly what they need to know.

We are adept at recognizing risks and including appropriate warnings and cautions to ensure that operators and users stay safe.

At Etteplan we have our own technical illustration professionals who can easily illustrate and support individual tasks or create completely pictorial instructions. Considering that operators and users may have diverse language skills, illustrations are particularly effective at conveying information in a way that is easily-accessible to all.

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Etteplan PARTS
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We produce materials for all sorts of media types, including paper, tablets, smartphones and virtual reality headsets. Tablets and smartphones are a great way for users and operators to have information readily available at their fingertips, without the burden of carrying paper manuals around.

Our technical communication professionals have a vast range of skills and experience. We can work with all well-known publishing packages and structured documentation tools. You can choose whether we work with your existing tools and templates or whether we start from scratch.

We offer the following services to support user and operator information:

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Etteplan INFO
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  • Technical illustration and animation. Our illustrators can work with 3D models, photographs and a vast range of illustration tools.
  • Risk assessments. We can risk-assess documentation to identify and minimize risks.
  • Translation and localization. By using in-house translators, it is easy for translators to check details with the writers, ensuring the highest quality translation.
  • Expertise with DITA and structured documentation.
  • Simplified Technical English.

 

Leo Adank

Leo Adank

Manager, Service Solutions Technical Documentation Solutions
+31 6 5372 6555
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