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Developing 2 mobile apps and boosting CX for ABAX

ABAX is a telematics company offering a SaaS application for tracking and managing fleet and assets. The application combines GPS, IoT and Bluetooth tracking devices with a great customer experience of the managerial web-based applications.

What did the company need to improve? An existing solution that was responsible for vehicles, machines, containers and assets management.

Etteplan (previously*) turned out to be the perfect match for that task. We have extensive knowledge and experience in integrating and developing IoT, GSM & GPS tracking and cloud and solutions.

The idea was to deliver two mobile applications. One for managers and one for employees. As a result, they would solve the problem of not having a clear overview of what is happening to each vehicle and asset at any given time. In order to provide modern end-user applications, we refactored the existing system. Moreover, we extended it with components and developed new features. Therefore, to handle the complexity of the existing back–end system, we built an API facade over it along with an OpenID Connect–based authentication. The development team delivered UX and UI design, as well as full project documentation. Secondly, we delivered the back-end development and mobile app development for iOS and Android. Finally, our experts also worked on front-end development for the developers’ portal, QA services and the implementation service.

Managing a fleet of cars in real-time

Etteplan’s team delivered two mobile applications for iOS and Android: ABAX Driver and ABAX Admin. Managers and drivers can track and manage the fleet. They do it in real-time from their smartphones.

For business owners and fleet managers, we created ABAX Admin. It lets them check live statuses of vehicles (parked, idle or driving), view trip history and replay trips.

ABAX Driver, on the other hand, is an app for drivers in the same fleet. To clarify, drivers can modify trips, send reports to admins, or check the car’s location when parked. Moreover, they learn about their driving style and get optimization tips to increase productivity. Finally, they find out how to reduce fuel, maintenance and insurance costs.

Etteplan also delivered the ABAX Open API together with the Developer’s portal. This API is a base for the ABAX Admin app.

Above all, the ABAX case study shows how important it is to take care of your customer experience (CX).

* was acquired by Etteplan in June 2021.

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Paul Pachowicz

Customer Success Officer

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